About us

The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the Australian Embassy's appointments. Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes. By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT’s behalf for these purposes. If this information is not collected, DFAT’s ability to arrange your appointment will be limited. Your personal information will be handled by Setmore in accordance with Setmore’s Privacy Policy, and by DFAT in accordance with DFAT’s Privacy Policy.

One transaction per appointment slot only. If you are lodging more than one passport application, please choose the option "Two passport applications" or "Three passport applications" as appropriate. If you are lodging more than three applications, please book another single slot or choose another group application as appropriate.

Please ensure to check our website for the complete details regarding Passport and Notarial, and Certificate of No Impediment Services.

We do not entertain visa/immigration inquiries or transactions.

Please contact us at +632 7578100 or email us at for further inquiries.

We are unable to accept incomplete applications.

Appointments are required for Passport Applications, Notarial Services, and Application for Certificate of No Impediment to Marriage.

Appointments are not required for passport collection and submission of parental consent for passport applications lodged in Australia.

Cancellation policy